Shipping only just started in the week of July 13th, 2020. Do not worry if you have not received your package yet. You can track your package using the Track & Trace link you received after your purchase:
- If you are the Main Buyer of a package and you live in Belgium, you should have received a Track & Trace link from Bpost.
- If you are the Main Buyer of a package and you live outside of Belgium, you should have received a Track & Trace from Tomorrowland.
Please check your spam folder/unwanted mails as well.
Unfortunately, we were recently informed that due to the Covid-19 crisis and the according measures, it is not yet possible to send packages to all countries. The processing and delivery of packages also takes more time and there may be delays.
This list of countries changes daily. We cannot guarantee that all packages will arrive before the festival. As soon as we receive more information about your package, you will receive the shipment update as well. Everyone whose package was delayed, will be contacted by email.