Please follow these troubleshoot tips when you are experiencing issues:
- Check if you have a stable internet connection. Your internet speed must be fast enough.
- Please verify if you are the only one using your account; it is only possible to visit the festival on one device with the same account.
- Try to close your browser and open it again, close all tabs except for the festival website.
- Try opening the festival in a different browser, preferably the most recent one.
- Refresh, or log out and try to access the event again via the website.
- Try a different device; preferably a laptop or desktop instead of a smartphone.
- Try to clear the cache of your browser. Follow these steps if you are watching from Google Chrome, and here you can find the steps for Safari.